Spa Frequently Asked Questions

Please arrive 45 minutes prior to your first treatment for full experiences and 20 minutes for treatments only appointments.

On arrival you will meet with one of our lovely Spa hosts who will check you in and provide you with a short tour of the building. You will also be provided with this guide in written form should you have any questions. Your host and Duty Managers are available throughout your visit too should you require additional assistance.

All Spa treatments must be booked in advance. Treatment times are subject to change and treatment length includes consultation. We reserve the right to amend treatment start times.

For nail treatments, traditional polishes are not guaranteed. Gel polish manicures/ pedicures are guaranteed for 48 hours after your appointment. If you notice any defects within 48 hours, please call us to schedule a free repair. You must arrange an appointment to have your nails fixed within 5 days after your initial appointment. We recommend nail treatments are carried out at the end of your spa experience. We are unable to guarantee nail treatments if you choose to use the pool hall facilities after your treatment.

Swimwear should be worn at all times. For your comfort you are provided with robe, towel and flip-flops to use throughout your visit. Please return all items to reception at the end of your day.

Please click here to view our up to date swimming programme, this includes the times of our AQUAFIT sessions. We encourage the use of our relaxation lounges during Aquafit and Child Swim. For safety reasons, our swimming pool lifeguards are assisted by underwater cameras and images are recorded for safety purposes.

In order to safeguard precious Jewellery from the effects of chemicals we advise guests to remove it before using the Spa pools.

Our 20m swimming pool (heated to 29 degrees) is the perfect place to some the lanes and take in your relaxing surroundings. Our 2 spa pools are the ideal place to relax before, after or in between treatments while the heat of the sauna and 2 steam rooms are designed to help calm the mind, cleanse the skin and ease any aches or pains. Enjoy a relaxing hot or cold foot massage in our Foot Spas and apply ice to your body from our Ice Fountain to enjoy the healing qualities of the cold.

We encourage the use of our relaxation lounges during Aquafit and Child Swim. For safety reasons, our swimming pool lifeguards are assisted by underwater cameras and images are recorded for safety purposes. Please help us to help you by making the most of space in the swimming pool. If you are just cooling off please keep to the side. Please, do not reserve loungers with towels. For hygiene reasons please ensure you shower before entering the Main and Spa Pools.

Please do not reserve loungers with towels. Your towels may be removed should you wish to use another feature on poolside. Please limit time on the heated loungers to 15 minutes. We are unable to guarantee that a lounger will be available for your whole visit.

You must be 16 years of age to take part in one of our spa experiences.

We do have a large selection of books in the spa which you are welcome to borrow during your visit.

A 100% deposit is taken at time of booking 50% of which is non-refundable. Any bookings cancelled with less than 48 hours notice will incur a 100% cancellation charge of the deposit paid at booking. Bookings cancelled prior to the 48 hours notice will be entitled to a 50% refund of deposit paid at booking. Please note for group bookings (over 6 guests) a 100% non refundable deposit is taken on booking.