Group Fitness t&cs | Lets make group fitness work!

By signing in to the Club (presenting your membership card) you agree to acceptance of the Health Commitment Statement and House rules.
All participants of any classes organised by the club must be aged 16 or over.
The club member must arrive and be ready for the class in good time for the instructor to start promptly. The instructor will need to complete a register and you should make yourself known to the instructor so they can mark you in attendance. Regardless of which studio your class is in, you must swipe your membership card at reception.
Classes are only available to members during their membership access times. If you attend a class outside of your access times, you will be prevented from taking part in the class.
Bookings for classes are made via the Technogym @ Holmer Park app. You can use our website, www.holmerpark.co.uk however you will not receive notifications of waiting list spaces.
Bookings are fully managed by the club member via the booking system. Staff in club, under normal circumstances, cannot make bookings or ammend bookings on your behalf.
In most cases, classes are bookable 8 days in advance from 8pm. Under some instances this may change and notice will be given to the club member informing them of this.
Waiting Lists- All waiting lists for classes are handled automatically by our booking system. The club member can join the waiting list. As a place becomes available the system will send a notification by push notification (app only). The first club member to book that place will then join the class. If the club member no longer wishes to attend that class, they can log in to the booking portal and cancel their booking within the cancelation period. The system will then send another communication to those on the waiting list advising of an available place.
Cancellation of bookings- The club member can cancel bookings up to 2 hours before a class is due to start. After the two hour window, the member will be a "no show".
No Show- A club member that does not attend a booked class will be treated as a “no-show” and incur a "strike". A 3-strike policy is in place. 3 no shows within 30 days will result in suspension of booking abilities for 14 days. If the club member is a “no-show” due to unforeseen circumstances, they can email [email protected] at the earliest opportunity. It is at the discretion of club management whether or not to apply a “strike” and reasons will be considered on a circumstance by circumstance basis.
The club reserves the right to cancel any class or booking at any time leading up to the class start time, without giving reason for doing so. We will attempt to contact all participants of the class if the class is cancelled, however Holmer Park will not be responsible for any costs incurred for any travel to the club. We may contact you any of the following ways: phone, text, email orpush notification. If the minimum number (3 in most cases) is not reached then the class may be cancelled.
If we need to re-arrange the time of a class, we will attempt to contact all participants of the class however, Holmer Park will not be responsible for any costs incurred for any travel to the club. We may contact you any of the following ways: phone, text, email or push notification.
By completing any reservation for any classes, you agree to the above.
We may need to change this from time to time and reserve the right to do so without warning.

Reviewed 3/3/24